Citroën Béziers finally returns Martine's car, after a period of confusion during which it had been declared lost and broken down.

Imagine for a moment the scene: a 70-year-old retiree, Martine, who awaits her new electric car with the enthusiasm of a child in front of a Christmas tree. But here it is, this story starts more like a bad comedy film than a tale of joy. Her precious Citroën, ordered at a high price, was on the verge of becoming the star of an endless dramatic series. After a month of anxiety and twists worthy of a telenovela, the Béziers agency decided it was time to put an end to this soap opera. Martine's car, long lost, has finally been found. But to add a layer of mystery, it presented a malfunction on the odometer!

A customer service to review: a chaotic delivery

It seems that at Citroën, the sense of direction has been impaired. After declaring that the vehicle was broken down, the dealership searched for it, like a treasure hunter in pursuit of a legendary artifact. What can one expect from a customer service that seems more busy playing hide and seek than doing its job? Martine almost became the main character of a modern tragedy, and it was not without consequences.

Apologies, wine, and a maintenance contract

Monday, May 19, 2025, the big day finally arrived. Martine retrieves her new car, although the dealership manager thought that a few bottles of wine could smooth things over. Was this approach really necessary, or a subtle way to cover up the blunders of the after-sales service? Can trust really be repaired with a few bottles? In any case, Martine eventually received apologies and a three-year maintenance contract, while all she wanted was a car that didn’t play dead between deliveries.

The lesson to learn: vigilance and responsibility

This story of Martine and her C3 electric serves as a brutal reminder of how today’s customer service navigates the storm of unfulfilled promises. All of this could have been avoided if only the teams at Citroën had taken responsibility to properly manage the situation from the start. Instead, customers find themselves questioning their purchasing choices, balancing between relief and total exasperation.

And there you have it, ladies and gentlemen, a biting glimpse into the world of modern automobiles where even repairs seem like an obstacle course. Citroën could make headlines for good reasons, but for now, Martine’s case illustrates everything that can go wrong. Between the promises of exceptional service and the reality of an endless wait, who would have thought that a simple car could trigger so many emotions? One can only hope that Calamity Jane, armed with her new Citroën, will soon travel the roads of Béziers without further issues.

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